Privacy Policy

Effective date: 03.02.2026

This Privacy Policy describes how the website deliciousmonsterpsj.co.za, operated under the brand Goldrush (“we”, “us”, “our”), collects, uses, stores, and protects your personal data when you visit or use our online casino services. By continuing to browse or use this site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We may collect various types of personal data from users in order to provide our services and comply with legal obligations. The data we collect includes:

Personal identification information such as full name, date of birth, and gender
Contact details including email address, telephone number, and residential address
Financial information such as payment method details, bank account information, and transaction history
Account credentials including username and password
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, time spent on the site, and gaming activity
Verification documents such as identification cards, proof of address, and other documents required for compliance purposes

2. Purposes of Processing

We process your personal data for legitimate purposes necessary to operate our online casino services and comply with applicable South African laws and regulations. These purposes include:

Creating and managing user accounts
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to enquiries
Verifying your identity and age to comply with legal requirements
Preventing fraud, money laundering, and other illegal activities
Improving our services and personalising your user experience
Sending promotional communications and offers where you have consented
Complying with legal and regulatory obligations
Maintaining security and protecting against unauthorised access

3. Disclosure and Sharing with Third Parties

We may share your personal data with selected third parties who assist us in operating our services and meeting our legal obligations. We ensure that any third party we engage with maintains appropriate security standards and processes your data only for specified purposes. We may share your information with:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention service providers
Cloud storage and hosting service providers
Customer support and communication platforms
Marketing and analytics service providers
Legal and regulatory authorities when required by law
Professional advisers including lawyers, auditors, and consultants
Business partners and affiliates within our corporate group

We do not sell your personal data to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies that are necessary for the website to function properly
Performance cookies that collect information about how you use our site
Functionality cookies that remember your preferences and settings
Targeting cookies that deliver relevant advertisements and promotional content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features.

5. Security Measures

We are committed to protecting your personal data and have implemented appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. Our security measures include:

Encryption of sensitive data during transmission and storage using industry-standard protocols
Secure socket layer (SSL) technology to protect data exchanged between your device and our servers
Regular security assessments and vulnerability testing
Access controls limiting employee access to personal data on a need-to-know basis
Firewalls and intrusion detection systems to monitor and prevent unauthorised access
Regular backups to ensure data integrity and availability
Staff training on data protection and security best practices

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period varies depending on the type of data and the purpose for which it is processed. Generally:

Account information is retained for the duration of your active account and for a period thereafter as required by law
Transaction records and financial data are retained for at least five years to comply with anti-money laundering and tax regulations
Verification documents are retained as required by licensing and regulatory authorities
Marketing data is retained until you withdraw your consent or request deletion
Technical and usage data is typically retained for a shorter period unless required for security or legal purposes

Once the retention period expires, we will securely delete or anonymise your personal data in accordance with our data protection procedures.

7. User Rights Regarding Personal Data

Under South African data protection legislation, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal data. These rights include:

The right to access your personal data and request a copy of the information we hold about you
The right to request correction of inaccurate or incomplete personal data
The right to request deletion of your personal data in certain circumstances
The right to object to the processing of your personal data for specific purposes
The right to request restriction of processing in certain situations
The right to withdraw consent where processing is based on your consent
The right to lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. When you click on a link to an external website, you will be subject to that website’s privacy policy and terms of use. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal data. The inclusion of any link does not imply our endorsement of the linked website or its services.

9. Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following details:

Email: [email protected]

Website: deliciousmonsterpsj.co.za